Return Policy

A piece should feel right the moment you wear it. If it does not, you have 30 days from the day your order is delivered to return it for a full refund or an exchange. Return shipping is on us. The piece must be unworn, in its original condition, and in its TFY presentation box.

Any unworn piece in its original condition and packaging, within 30 days of delivery. Unworn means tried on at home is fine, worn out of the house is not. Pieces showing wear, perfume, makeup, or damage cannot be accepted back.

Earrings. For hygiene, earrings can only be returned if the seal on their box is unbroken. This protects every customer, including you.

DIY Studio parts. Charms, cords, and clasps can be returned unused in their packaging. Once a charm has been strung or a cord cut, it is yours.

Email info@tfyjewelry.com with your order number and the piece you are returning, or simply reply to your order confirmation email. You do not need to give a reason, though we always appreciate knowing.

We will send you a prepaid return label within 1 business day. Pack the piece in its presentation box, place that inside the shipping box it arrived in (or any sturdy box), attach the label, and drop it off. Keep the drop-off receipt until your refund arrives.

We inspect returns on arrival and issue your refund to the original payment method within 5 business days of receiving the piece. Your bank may take a few more days to show it. We refund the full price you paid for the piece, including any original shipping charge if you return the entire order.

If a return arrives worn or damaged, we will contact you before doing anything. We never keep a piece and refuse a refund without talking to you first.

Want a different piece instead? Tell us in your return email and we will reserve the new piece and ship it as soon as your return is on its way back, so you are not left waiting. If there is a price difference we refund or charge only the difference.

If a piece arrives damaged, or a fault appears within 12 months of normal wear, that is on us. Send us a photo with your order number and we will repair it, replace it, or refund it, whichever you prefer. The 30-day window does not apply to faults.

Returning a gift? Write to info@tfyjewelry.com with the order number from the gift receipt and we will issue store credit to you, or a refund to the original buyer, whichever the two of you prefer. We are discreet either way.