Questions, answered

Online ordering is not open yet. Dispatch and delivery estimates will be published for supported destinations before launch. For an existing order, email info@tfyjewelry.com with your order number.

Supported countries, delivery estimates, and shipping charges are still being confirmed. We will publish these details before purchases open.

If you have an existing order, use the tracking details in your order correspondence or email info@tfyjewelry.com with your order number for help.

The returns page retains the policy published for existing purchases. Return terms for the upcoming online launch will be confirmed before new orders are accepted.

For existing purchases, the published policy requires earrings to be unworn with the box seal unbroken. Review the terms that applied to your order or contact us for help. Upcoming launch terms are still being confirmed.

For an existing purchase, contact us with your order number to check the return and refund status. The published existing-order policy describes the process and timing.

Materials vary by design and include supplier-described pearls, silver, plated finishes, alloys, glass, resin, shell, zircon, and moissanite. Read the individual listing. A silver-coloured or gold-tone finish does not establish a precious-metal composition.

Silver can tarnish, and plated finishes can change with wear. Keep pieces dry and away from perfume and cleaning products. Use care instructions appropriate to the listed material; longevity depends on the finish and how the piece is worn.

We do not make a collection-wide hypoallergenic claim. Material information comes from the supplier records. If a particular metal matters to you, ask us to confirm the complete composition before choosing a piece. Remove jewelry before sleeping.

Put your jewelry on last: perfume and hairspray first, pearls last. After wear, wipe gently with a soft cloth and store the piece dry in its box. That small ritual is most of what care means.

Better not. Water is kindest to solid silver and hardest on plated finishes, and salt water is unkind to everything, so remove your jewelry before swimming or showering to preserve the finish.

Use the measurements listed for the individual piece. Open rings and stretch bracelets do not fit every hand or wrist. Where measurements are unavailable, contact us before choosing; do not estimate fit from model imagery alone.

Some designs have an extension chain and others have a fixed length. Read the listing for the measurements available in our records. AI-assisted styling images are not a reliable measurement of length or scale.

It is a promise more than a name. The three letters stand for the person the piece is bought for. TFY. For you.

The project includes a TFY presentation box. Packaging details for each design will be confirmed before ordering opens. Contact us if you are planning a gift.

The DIY Studio includes individual charms and gem drops alongside bases and accessories. Online ordering is not open yet. Check fitting dimensions and ask about compatibility before planning a combination.